This Limited Lifetime Warranty is not transferable and terminates immediately upon the sale or transfer of your vehicle. This Lifetime Warranty only applies to you as the owner of the vehicle that authorized the repair.
Warranty* / Paint
• The refinished areas on this vehicle will be covered against the following paint failures, as outlined on this Limited Lifetime Warranty registration document:
• Peeling or delamination of the topcoat or other layers of paint (clear, paint, primer) • Cracking or slit •Loss of gloss caused by cracking, chalking or hazing
• Any paint failure caused by defective paint products
Warranty* / Bodywork
• Re-lux Collision warrants the qualified repairs applied to the areas outlined on this Limited Lifetime Warranty registration document against all product and labor failures.
Warranty* / Replacement parts
BODY PARTS (including new, similar and used parts, and interior decorative trim) installed by Re-lux Collision: Limited to the manufacturer’s and supplier’s warranty only, if any.
MECHANICAL PARTS (including electric, electronic, new, rebuilt or used mechanical parts) installed by Re-lux Collision: Limited to the manufacturer’s and supplier’s warranty only, if any.
*Please refer to Exclusions below, which are not covered by this Limited Lifetime Warranty:
Re-lux Collision Limited Lifetime Warranty Exclusions:
• Paint deterioration caused by bubbles, blisters or other film degradation due to rust or corrosion originating from the base coat.
• Hazing, chalking, oxidizing or loss of gloss caused by improper care, abrasive polishes, cleaning agents, heavy duty pressure washing or any other product and/or abusive operation.
• Paint deterioration caused by abuse, accidents, acid rain, chemical fallout or other acts of nature.
• Failures resulting from the repairs performed over previously refinished areas performed by a person or collision repair center other than Re-lux Collision.
• Accidents, scratches, chips or stone bruises due to normal vehicle use.
• Commercial use−Finishes on vehicles used for commercial or competitive purposes.
• Failures resulting from product misuse or abuse.
• Claims presented without proper Limited Lifetime Warranty registration document.
• Failures on finishes containing products not approved by Re-lux Collision.
• Failures on finishes performed by a non-authorized Re-lux Collision technician.
• Peeling caused by the impact with a fixed object. Any damages caused by a collision or vandalism.
• If the vehicle is damaged and repaired by a person or collision center other than a Re-lux Collision, this Limited Lifetime Warranty becomes null and void.
• Incidental costs, such as towing fees, car rental charges, travel expenses, or consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair.
A depreciation percentage may be applied in the event it is determined that said damage was not reported by customer in a timely manner following initial repair. The depreciation amount
will be assessed by the regional manager or Re-lux Collision Rep.
To request service under this Limited Lifetime Warranty you must:
• Return to the Re-lux Collision center that initially performed the repairs.
• Allow the Re-lux Collision representative to inspect and determine the failure.
• Present the original Limited Lifetime Warranty certificate.
Only certified Re-lux Collision centers are authorized to perform repairs pertaining to the Limited Lifetime Warranty. Under no circumstances will repairs performed by a non-authorized center be reimbursed. Should Re-lux Collision determine that failure is not covered by the Limited Lifetime Warranty, and you are unsatisfied with this decision, address your complaint to Re-lux Collision, attention shop manager at the following telephone number 916-240-2000 or by email Reluxacc@gmail.com
The regional manager and/or his or her authorized representatives of Re-lux Collision can request another inspection, determine the alleged failure and order the Re-lux Collision center to repair the vehicle according to the conditions of the Limited Lifetime Warranty. The decision rendered by Re-lux Collision is final and without appeal for the customer as well as for the Re-lux Collision center.
Please note that if you move or the Re-lux Collision center that performed the repairs has moved you are obligated to bring the vehicle to the Re-lux Collision center where the services were initially performed.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, WHICH ARE HEREBY DISCLAIMED. IN NO EVENT SHALL RE-LUX COLLISION’S LIABILITY UNDER THIS WARRANTY EXCEED THE AMOUNT OF THE REPAIR PRICE YOU PAID. This disclaimer and exclusion shall apply even if any warranty fails of its essential purpose. Some states do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above limitation or exclusion may not apply to you.