At Relux Collision, we are committed to protecting your privacy and ensuring the security of the information you provide to us. This Privacy Policy outlines what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We collect certain personal information from you when you use our website or our services. This includes:
- Name
- Phone Number
- Email Address
- Insurance Information
- Vehicle Identification Number (VIN)
We collect this information to facilitate our services and provide you with a smooth, efficient experience.
2. How We Use Your Information
Relux Collision uses the information you provide for the following purposes:
- Service Provision: To process your requests, provide accurate repair estimates, and complete transactions.
- Communication: To contact you with updates regarding your service, appointment reminders, or other relevant information.
- Insurance Processing: To assist with insurance claims and provide information required by insurers.
- Vehicle Tracking: To verify and track services related to your specific vehicle, ensuring quality and accuracy.
3. How We Protect Your Information
We take the security of your personal information seriously. Relux Collision uses appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information with trusted third parties only in the following circumstances:
- Insurance Providers: To process claims or provide documentation required by your insurance company.
- Service Partners: For repair services that may require collaboration with third-party specialists.
- Legal Requirements: If required by law, we may disclose information in response to valid legal processes, such as subpoenas or court orders.
5. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how users interact with our site, allowing us to improve website functionality and customize your experience. You can adjust your browser settings to refuse cookies, although this may impact your experience on our site.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting obligations.
7. Your Rights
You have the right to:
- Access: Request access to the personal data we hold about you.
- Rectification: Request corrections to any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to our legal obligations.
To exercise any of these rights, please contact us using the contact information below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on our website, and the changes will take effect immediately upon posting.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Relux Collision
reluxacc@gmail.com
By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for trusting Relux Collision with your information and allowing us to serve you.